Privacy Policy

Effective date: September 25, 2026

Hauling 911, Inc. (“Hauling 911,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit hauling911.com (the “Site”), contact us, or use our junk removal, hauling, and cleanout services (the “Services”); how we use and share that information; and the choices you have. By using the Site or the Services, you agree to this Privacy Policy and to our Terms and Conditions.

1. Information We Collect

Information you give us

• Contact and account details: your name, telephone number, email address, and mailing or service address.
• Job details: descriptions and photos of the items you want removed, the location and access details of the property, your preferred dates, and any notes you provide.
• Payment information: when you pay us, your payment is processed by our payment processor or point-of-sale provider. We receive confirmation of payment and limited details (such as the last four digits of a card) but do not store full card numbers on the Site.
• Communications: the content of your calls, voicemails, text messages, emails, form submissions, chat messages, and reviews, along with the date and time of those communications.
• Consent records: the date, time, source, and content of any consent you give us to receive calls, texts, or emails, and any opt-out request.

Information we collect automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, the date and time of your visit, and the website or advertisement that referred you.
• Approximate location: we use your IP address to estimate your city or region so we can show you the service area and content most relevant to you.
• Advertising identifiers: when you arrive from an online advertisement, we may capture click identifiers (such as a Google Click ID) and campaign details so we can measure which ads lead to inquiries.
• Cookies and similar technologies: see Section 6 below.

Information from other sources

We may receive information about you from advertising and analytics providers, review platforms, business listing services (such as Google Business Profile), scheduling or messaging tools we use, and from people who contact us on your behalf (for example, a family member, realtor, or property manager).

2. How We Use Information

We use the information we collect to:

• respond to your inquiry and provide quotes and estimates;
• schedule, perform, and follow up on the Services;
• process payments, send receipts and invoices, and keep business records;
• communicate with you by phone, text message, and email as described in Section 3;
• request reviews and feedback and improve the quality of our work;
• operate, secure, maintain, and improve the Site;
• measure and improve our advertising, including understanding which campaigns lead to inquiries and jobs;
• detect, prevent, and address fraud, spam, abuse, and security issues;
• comply with legal obligations and enforce our Terms and Conditions; and
• for any other purpose we describe when we collect the information or with your consent.

3. Calls, Text Messages, and Email

When you give us your telephone number, you agree that Hauling 911 and vendors acting on our behalf may call and text you at that number about your inquiry, quotes, scheduling, job updates, reminders, review requests, and, unless you opt out, promotions and offers. These calls and messages may be sent using automated technology, including an automatic telephone dialing system or prerecorded or artificial voice. Consent to automated calls or texts is not a condition of purchasing any Services. Message frequency varies and message and data rates may apply.

To stop text messages, reply STOP to any message we send. You may receive one final confirmation message. For help, reply HELP or contact us at 415-843-6900 or hauling911@gmail.com. To stop marketing emails, use the unsubscribe link in any marketing email or email us. To stop marketing calls, tell our representative or email us. After you opt out of marketing, we may still send you transactional messages about a job you have requested or scheduled. Calls with us may be monitored or recorded for quality and record-keeping purposes.

The full terms of our calling and texting program are in Section 8 of our Terms and Conditions.

4. Mobile Information and SMS Consent Are Not Shared for Marketing

We will not share your mobile telephone number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with vendors and subcontractors who support our Services (for example, the messaging platform that delivers our texts or our customer service tools) solely so they can perform those services on our behalf, and they are not permitted to use it for any other purpose. All of the sharing described elsewhere in this Privacy Policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only as follows:

• Service providers. With vendors that help us run our business and that are bound to use the information only on our behalf, such as website hosting and security, form and email delivery, telephone and text messaging platforms, scheduling and customer relationship tools, spreadsheet and document storage (for example, Google Workspace), payment processors, and advertising and analytics providers.
• Advertising and analytics partners. With Google and similar providers, in the form of cookie and click data described in Section 6, so we can measure conversions and show relevant ads. These providers process the data under their own privacy policies.
• Disposal, recycling, and donation partners. We do not share your contact details with disposal facilities or charities unless it is necessary to complete a donation pickup you have requested or to obtain a receipt on your behalf.
• Legal and safety. When we believe disclosure is necessary to comply with law, a subpoena, or a government request; to enforce our Terms and Conditions; to protect the rights, property, or safety of Hauling 911, our customers, our crew, or others; or to respond to fraud or security issues.
• Business transfers. In connection with a merger, sale, financing, or reorganization of all or part of our business, in which case your information may be transferred as part of that transaction and this Privacy Policy will continue to apply.
• With your direction or consent. For example, if you ask us to coordinate with a realtor, property manager, or family member.

6. Cookies, Analytics, and Advertising

The Site uses cookies, pixels, tags, and similar technologies, including tools managed through Google Tag Manager. These tools help the Site function, remember your preferences, understand how visitors use the Site, and measure and improve our advertising.

• Analytics. We use services such as Google Analytics to understand how visitors find and use the Site. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
• Advertising and remarketing. We use Google Ads and similar services to measure conversions and to show ads to people who have visited the Site. You can manage Google ad personalization at adssettings.google.com and learn about interest-based advertising opt-outs at optout.aboutads.info.
• Location-based content. We use your approximate location (derived from your IP address) to display the service area and content most relevant to you. We do not collect precise GPS location.
• Browser controls. Most browsers let you block or delete cookies. If you block cookies, some parts of the Site may not work as intended.
• Do Not Track. The Site does not currently respond to “Do Not Track” browser signals because there is no common industry standard for them. We honor Global Privacy Control signals where required by law.

7. Your Choices

• Marketing communications. Opt out of texts, calls, or emails as described in Section 3.
• Access, correction, and deletion. You may ask us to access, correct, or delete the personal information we hold about you by emailing hauling911@gmail.com. We will respond within the time required by law and may need to verify your identity first. We may keep information we are required to retain by law or that we need to complete a transaction, resolve a dispute, or enforce our agreements.
• Cookies and advertising. Use the controls described in Section 6.

8. California Privacy Rights

Hauling 911 is a small, locally owned business. To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), applies to us, California residents have the right to: know the categories and specific pieces of personal information we have collected about them, the sources, our purposes, and the categories of third parties with whom we share it; request deletion of their personal information; request correction of inaccurate personal information; opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising as those terms are defined by the CCPA, other than the standard advertising cookies described in Section 6, which you can control using the tools listed there); limit the use of sensitive personal information (we do not use sensitive personal information for purposes that require this right); and not be discriminated against for exercising these rights.

To exercise these rights, email hauling911@gmail.com with the subject “Privacy Request” or call 415-843-6900. You may designate an authorized agent to make a request on your behalf; we may require proof of authorization and may verify your identity directly. In the past 12 months we have collected the categories of personal information described in Section 1 for the purposes described in Section 2 and have disclosed them to the categories of recipients described in Section 5 for business purposes. We have not sold personal information.

California “Shine the Light” law. California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

9. Data Retention

We keep personal information for as long as needed to provide the Services, maintain business and tax records, resolve disputes, demonstrate compliance (including records of consent and opt-out requests), and enforce our agreements. Form submissions received through the Site are retained for approximately one year unless they become part of a customer record. When information is no longer needed, we delete or de-identify it.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS) on the Site and access controls on our business tools. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

11. Children’s Privacy

The Site and the Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

12. Third-Party Websites and Services

The Site contains links to third-party websites and services, such as Google Maps, Google reviews, social media, and payment providers. Those services have their own privacy practices, and this Privacy Policy does not apply to them. We encourage you to review their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Effective date” above. If a change materially affects how we use information you have already provided, we will take additional steps to notify you where required by law, such as posting a notice on the Site or sending you an email.

14. Contact Us

Questions, requests, and complaints about privacy can be sent to:

Hauling 911, Inc.
Fairfax, California (serving Marin County, San Francisco, and the East Bay)
Phone or text: 415-843-6900
Email: hauling911@gmail.com
Website: hauling911.com