Terms & Conditions

Effective date: September 25, 2026

These Terms and Conditions (the “Terms”) are a binding agreement between you and Hauling 911, Inc. (“Hauling 911,” “we,” “us,” or “our”), a California corporation based in Fairfax, Marin County, California. They govern your use of the website located at hauling911.com (the “Site”), your communications with us, and every junk removal, hauling, cleanout, and related service we provide (the “Services”).

By using the Site, requesting a quote, submitting a form, calling or texting us, scheduling an appointment, or accepting Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site or the Services. If you are acting on behalf of another person, a business, an estate, or a property owner, you represent that you have the authority to bind that party to these Terms.

1. Our Services

Hauling 911 provides residential and commercial junk removal, hauling, furniture and appliance removal, property, estate, garage, and hoarding cleanouts, yard and construction debris removal, hot tub removal, donation pickup, and similar services in Marin County, San Francisco, the East Bay, and nearby communities. Service availability, scheduling, and pricing vary by location and by job. We may decline, postpone, or discontinue any job at our discretion, including where we determine that a job is unsafe, unlawful, misrepresented, or outside our service area.

2. Quotes, Pricing, and Payment

• Estimates are not final prices. Quotes given by phone, text, email, or through the Site are good-faith estimates based on the information and photos you provide. Final pricing is confirmed on site before work begins and depends on the actual volume, weight, type of material, labor required, accessibility, and applicable disposal or recycling fees. You may decline the Services at no charge if you do not accept the on-site price before work starts.
• Additional charges. Items or conditions not disclosed in advance (for example, extra volume, heavy materials, items requiring special handling, long carries, stairs, or disassembly) may increase the final price.
• Payment. Payment is due in full when the job is completed unless we agree otherwise in writing. We accept the payment methods stated at the time of service. Returned payments and chargebacks made without a valid basis may be charged back to you with any related fees.
• Promotions. Coupons, discounts, and special offers are subject to their stated conditions, cannot be combined unless expressly stated, have no cash value, and may be withdrawn at any time.
• Minimum charges. Minimum charges, trip fees, and fees for cancellations or no-shows may apply as described below.

3. Scheduling, Arrival Windows, and Cancellations

Appointments are scheduled in arrival windows. We make every effort to arrive within the window, but times are estimates and may change because of traffic, weather, the length of earlier jobs, or other circumstances outside our control. We are not liable for delays.

You may cancel or reschedule by calling or texting us at 415-843-6900. If we arrive for a scheduled appointment and cannot perform the Services because you are not present, we cannot access the property, or the job was materially misrepresented, a trip fee may apply.

4. Your Responsibilities

By requesting Services, you represent and agree that:

• you own the items to be removed or have full authority from the owner to have them removed and disposed of;
• you have the right to authorize our crew to enter the property where the items are located;
• you will identify every item to be removed and clearly separate anything that should not be taken. We are not responsible for items removed at your direction or for items that were not clearly marked as “do not remove”;
• you will inspect items for personal belongings, documents, cash, keys, jewelry, and other valuables before removal. Items become our property once loaded on our vehicle, and we are not responsible for anything left inside them;
• you will disclose in advance any hazardous, unusual, oversized, or unsafe items or conditions; and
• you will provide safe, reasonable access, including clearing pathways where practical and securing pets.

5. Items We Do Not Accept

For the safety of our crew and compliance with California law, we do not remove or transport hazardous or regulated materials, including without limitation: asbestos or suspected asbestos, chemicals, solvents, pesticides, wet paint, motor oil, fuel, propane or other pressurized tanks, ammunition, firearms, explosives, fireworks, medical or biohazardous waste, needles, human or animal remains, radioactive materials, and any material that is illegal to possess or transport. We may refuse any item at our discretion, including at the time of pickup. If undisclosed hazardous material is discovered after loading, you are responsible for all resulting costs, fees, fines, and damages.

6. Donation, Recycling, and Disposal

We make reasonable efforts to donate and recycle usable items, but we cannot guarantee that any particular item will be donated, recycled, or accepted by a charity. Where an item is removed, we choose the disposal, recycling, or donation facility in our sole discretion, and we do not guarantee donation receipts or tax documentation. Once items are loaded on our vehicle, title passes to Hauling 911 and we may dispose of, recycle, donate, sell, or otherwise handle them as we see fit.

7. Property Access and Damage

Our crew exercises reasonable care when working on your property. Some removals (for example, large furniture through narrow hallways or doorways, hot tubs, appliances in tight spaces, or items in fragile or already-damaged areas) involve an inherent risk of incidental damage to walls, floors, doors, landscaping, or the items themselves. By directing us to proceed, you accept that risk. We are not responsible for pre-existing damage or for damage that results from the condition of the property, the items, or the access route.

Any claim of damage must be reported to us in writing (email hauling911@gmail.com) within 48 hours of the completion of the Services, with photos and a description. Claims reported later may be denied. Our liability for property damage is limited as described in Section 14.

8. Communications, Calls, and Text Messages

This Section describes how we may contact you and is an important part of these Terms. Please read it carefully.

8.1 Consent to calls and texts

When you provide a telephone number to Hauling 911 (whether through a form on the Site, a coupon or discount offer, a chat or booking tool, by phone, by text message, in person, or through any advertisement or third-party listing), you expressly consent to receive calls and text messages (SMS and MMS) from Hauling 911 and from vendors acting on our behalf at that number. These communications may include quotes and estimates, responses to your inquiry, appointment confirmations, scheduling and arrival updates, follow-ups about a quote or a job, service reminders, review and feedback requests, and marketing and promotional messages such as seasonal offers and discounts.

You agree that these calls and messages may be delivered using an automatic telephone dialing system, automated or prerecorded voice, artificial voice, or other automated technology, and that they may be sent even if your number is listed on a national, state, or internal Do Not Call list.

8.2 Consent is not a condition of purchase

Your consent to receive automated calls or text messages is not a condition of purchasing any goods or services from us. If you would rather not receive automated messages, you may still call us directly at 415-843-6900 to request Services.

8.3 Program details

Message frequency varies depending on your inquiry and your interaction with us. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed.

8.4 How to opt out

You may stop receiving text messages at any time by replying STOP to any message we send. After you reply STOP, you may receive one final message confirming that you have been unsubscribed. For help, reply HELP to any message, call or text 415-843-6900, or email hauling911@gmail.com. To stop receiving marketing calls, tell our representative during a call or send us your request by email. Opting out of marketing messages does not prevent us from sending transactional messages about a job you have requested or scheduled.

8.5 Your telephone number

You represent that the telephone number you provide belongs to you or that you are the customary user of that number and are authorized to consent on behalf of the account holder. You agree to notify us promptly (by text, call, or email) if you change, transfer, or discontinue that number. You agree that Hauling 911 will not be liable for calls or messages sent to a number that was reassigned to another person before we received notice from you, and you agree to hold us harmless from any claim arising from such calls or messages to the extent permitted by law.

8.6 Records of consent

We may keep records of the date, time, source, IP address, and content of your consent and of any opt-out request, and we may use those records to demonstrate compliance with applicable law.

8.7 Call monitoring and recording

Calls with Hauling 911 may be monitored or recorded for quality, training, and record-keeping purposes. By continuing a call after being notified that it may be recorded, you consent to the recording.

9. Email Communications

When you provide an email address, you agree that we may send you transactional emails (quotes, confirmations, invoices, receipts, and service updates) and, unless you opt out, marketing emails about our Services and offers. Every marketing email includes an unsubscribe link, and you may also opt out by emailing hauling911@gmail.com. We process opt-out requests promptly and within the time required by law. You may continue to receive transactional emails after opting out of marketing.

10. Use of the Site

We grant you a limited, revocable, non-exclusive license to access and use the Site for personal, non-commercial purposes related to our Services. You agree not to: use the Site for any unlawful purpose; submit false, misleading, or fraudulent information; scrape, copy, or republish the Site or its content without our written permission; attempt to interfere with the Site’s security or operation; or use any automated means to access the Site except for standard search engines. All content on the Site, including text, images, logos, and design, is owned by Hauling 911 or its licensors and is protected by copyright and trademark law.

The Site may display pricing examples, service descriptions, and content that are provided for general information only and may change without notice. The Site may contain links to third-party websites, including review platforms and payment services; we are not responsible for their content or practices.

11. Reviews, Photos, and Testimonials

If you submit a review, photo, testimonial, or other content to us or post it publicly about our Services, you grant Hauling 911 a perpetual, royalty-free, worldwide license to use, reproduce, and display that content (including your first name and general location) on the Site, in advertising, and on social media. You represent that you have the right to grant that license. With your permission, we may photograph items or spaces before and after a job for our records and for marketing; you may decline by telling our crew before the job starts.

12. Licensing and Insurance

Hauling 911 is a licensed and insured hauling company. Insurance coverage is subject to the terms, limits, and exclusions of our policies. Nothing in these Terms creates any right for you to make a claim directly against our insurers.

13. Disclaimer of Warranties

Except as expressly stated in these Terms, the Services and the Site are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any estimate, arrival time, or donation or recycling outcome will be achieved.

14. Limitation of Liability

To the fullest extent permitted by law, Hauling 911 and its owners, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or loss of use, arising out of or related to the Site, the Services, or these Terms, even if we were advised of the possibility of those damages. Our total aggregate liability for any claim arising out of or related to the Services will not exceed the amount you paid us for the specific job giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Hauling 911 and its owners, employees, contractors, and agents from any claims, damages, losses, fines, and expenses (including reasonable attorneys’ fees) arising out of or related to: your breach of these Terms; any inaccurate information you provide, including about ownership of items or the presence of hazardous materials; your use of the Site; or any claim by a third party relating to items removed at your direction.

16. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this Section carefully. It affects your legal rights.

16.1 Informal resolution first. If you have a dispute with us, please contact us at hauling911@gmail.com or 415-843-6900 and give us at least 30 days to try to resolve it informally.

16.2 Binding arbitration. If we cannot resolve a dispute informally, you and Hauling 911 agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, or any communication from us (including calls, text messages, and emails, and including any claim under the Telephone Consumer Protection Act or similar state law) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this Section. The arbitrator may award the same relief a court could award to the individual party, and the arbitrator’s decision is final and binding, subject to limited review under the Federal Arbitration Act. Arbitration will take place in Marin County, California, or by video or telephone if the arbitrator permits.

16.3 Class action waiver. You and Hauling 911 agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) must be brought in court, and the remaining claims will proceed in arbitration.

16.4 Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive relief in court for infringement or misuse of intellectual property. Nothing in this Section prevents you from bringing issues to the attention of federal, state, or local agencies.

16.5 Your right to opt out. You may opt out of this arbitration agreement by sending an email to hauling911@gmail.com with the subject line “Arbitration Opt-Out,” including your name, telephone number, and email address, within 30 days after you first accept these Terms. Opting out of arbitration does not affect any other part of these Terms.

16.6 Time limit on claims. To the extent permitted by law, any claim arising out of or related to the Services or these Terms must be filed within one year after the claim arises, or it is permanently barred.

17. Governing Law and Venue

These Terms are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-law principles. Subject to Section 16, any court proceeding will be brought exclusively in the state or federal courts located in Marin County, California, and you consent to the personal jurisdiction of those courts.

18. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including weather, fire, flood, earthquake, road closures, labor disputes, disposal facility closures, equipment failure, government action, public health emergencies, or acts of third parties.

19. Changes to These Terms

We may update these Terms from time to time. The “Effective date” at the top of this page shows when the current version took effect. Changes apply to all use of the Site and to Services requested after the effective date. Your continued use of the Site or the Services after a change means you accept the updated Terms.

20. General

These Terms, together with our Privacy Policy and any written quote or work order we provide, are the entire agreement between you and Hauling 911 regarding the Site and the Services. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be enforced to the maximum extent permitted. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, sale, or reorganization. Headings are for convenience only.

21. Contact Us

Hauling 911, Inc.
Fairfax, California (serving Marin County, San Francisco, and the East Bay)
Phone or text: 415-843-6900
Email: hauling911@gmail.com
Website: hauling911.com